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General Description
Requirements
Policy Provisions
Performance Evaluation
Subject Experts
Student Purchased Book Return Policy
Policy

Document Number: BOOK--101 Revision #: 1.0
Document Owner: Executive VP Date Last Updated: 07/11/2013
Primary Author: Executive Director of Facilities and Safety Status: Approved
Date Originally Created: 02/14/2012

General Description
Description:

Information about student purchased book returns relative to Bookstore policies and procedures.


Purpose:

Delineation of policy.


Scope:

All faculty, staff, students, and administrators


Responsibility: Bookstore
Executive Director of Facilities and Safety

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Requirements
Relevant Knowledge: In order to comply with this policy you should know:
Current University policy

Terms and Definitions: Additional training

Corrective Action

Loss of privilege, general

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Policy Provisions
1.

Student Purchased Book Return Policy


Students are allowed to return books in original condition for a full refund by the Friday after the drop/add date of each semester. This policy is noted on the bottom of each receipt. If a student has paid with a check and this date comes before the 15-day waiting period, the student is given the opportunity to return the text on the day after the 15-day waiting period expires. If the text is not in original condition the student is advised of book buyback held at the end of every semester or in special cases upper administration is contacted for permission to return. If the student does not have the original receipt and the receipt cannot be located within CU records, the student is given the option to exchange the text for other goods or return for store credit.

 


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Performance Evaluation
Performance Metrics: Compliance with standard policy and procedure

Consequences: Further training
Loss of privileges

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Subject Experts
The following may be consulted for additional information.
Executive Director of Facilities and Safety

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