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General Description
Process Overview
Process Steps or Stages
Subject Experts
Regulations
Complaints Against the University
Process

Document Number: UNIV--100pr Revision #:
Document Owner: Executive VP Date Last Updated: 06/21/2013
Primary Author: Executive VP Status: Approved
Date Originally Created: 06/21/2013

General Description
Description / Scope:

In accordance with the Department of Education’s final regulations published on October 29, 2010, the following is the complaint process related to receiving and resolving complaints for TICUA member institutions that are legally authorized to provide post-secondary education in Tennessee and are exempt from regulation by the Tennessee Higher Education Commission.

 


When Performed:

As needed


Responsibilities: Executive VP
Legal Counsel
President

Terms and Definitions: OCR visit

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Process Overview
1.

Complaints

2.

Off-Campus Authorities

3.

Procedures to Follow In response to U.S. Department of Education 10.29.10 Final Rules

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Process Steps or Stages
1.

Complaints


What happens:

· All complaints should first be routed through the appropriate complaint/appeals process as outlined by each university.  

· Depending on the nature of complaint, the matter should be brought to the attention of the office directly responsible for that area of the college or university.  

· Complaints and appeals should be well-documented and move through the appropriate campus supervisory structure prior to appealing to any off-campus authority.

 


Who Performs / Responsibility:

Executive VP, Legal Counsel, President


2.

Off-Campus Authorities


What happens:

· Complaints relating to quality of education or accreditation requirements shall be referred to the Southern Association of Colleges and Secondary Schools (SACS), (http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf);

· Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate  State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division);

· Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/)


Who Performs / Responsibility:

Executive VP, Legal Counsel, President


3.

Procedures to Follow In response to U.S. Department of Education 10.29.10 Final Rules

 


What happens:

In accordance with the Department of Education’s final regulations published on October 29, 2010, the following is the complaint process related to receiving and resolving complaints for TICUA member institutions that are legally authorized to provide post-secondary education in Tennessee and are exempt from regulation by the Tennessee Higher Education Commission.

 


Who Performs / Responsibility:

Legal Counsel, Executive VP, President


Special Warnings:

Check with and confirm stories with witnesses


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Subject Experts
The following may be consulted for additional information.
Executive VP

Legal Counsel

President

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Regulations
This document pertains to the following regulations:
federal mandate
University governance

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