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General Description
Policy Provisions
Performance Evaluation
Subject Experts
General Information for Cumberland University Students

Document Number: STUD--106 Revision #: 1.0
Document Owner: Date Last Updated: 02/25/2016
Primary Author: Dean of Students Status: Approved
Date Originally Created: 11/09/2011

General Description

Describes functions of support services offices


General information for students about offices that provide support services.



All faculty, staff, students, and administrators

Responsibility: All faculty, staff, students, and administrators

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Relevant Knowledge: In order to comply with this policy you should know:
Current University policy

Terms and Definitions: Additional training

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Policy Provisions

Cumberland University Bookstore/Pride Shop

The University uses a third party vendor, BBA Solutions, to provide and sell books and course materials.  BBA provides options for new, used, and e-book rental books both in person in Labry Hall at the beginning of each semester for approximately two weeks and online 24/7.  Students my use financial aid loans to obtain books.  Credit balances are uploaded and available as needed by the students.  BBA is responsible for all orders of books from vendors based on the textbook adoptions forms with ISBN numbers submitted by faculty.  By contract, faculty may neither order from vendors nor choose vendors for textbook orders.  BBA will provide book buyback at the end of each semester.  BBA offers competitive pricing with online vendors and the convenience of on campus pickup and returns. The manager of the CU Pride Store serves as the liaison for obtaining textbook adoption forms from faculty submitting to BBA.


The CU Pride Store offers a variety of logo clothing items, materials and other CU designated products. The Pride Store is open from 8 until 4:30 daily for student needs and is conveniently located in Labry Hall.   In addition, the Pride Store stadium location is open prior to home football games for a variety of sporting clothing and accessories.






Dining Services

All students residing in the residence halls must have a meal plan, which is included in the cost of the residence hall room. Non-residential students, faculty, and staff may purchase separate meal plans that are offered by our dining services and are catered to the needs of non-residential individuals. All meal plans are available through the Office of Residence Life. The Phillips Dining Hall, located in the Mitchell Student Center serves a variety of choices including hot and cold breakfast options, meats, vegetables, sandwiches, salads, pizza, vegetarian items, drinks and desserts. Additionally, patrons may choose to bypass the dining hall and partake from the Papa John’s Pizza or Mondo’s Sub Shop, located on the west end of the Mitchell Student Center. In Labry Hall, the Coffee Kiosk offers Starbucks Coffee and a variety of grab-and-go options for customers. Visitors and guests are welcome to eat in the dining hall by paying prices posted at the door and to utilize the coffee kiosk.


The following guidelines exist for your safety and security in Phillips Dining Hall and Mitchell Student Center:

· You must present your Student I.D. card for validation at each meal period.

· Student I.D. cards are non-transferable.

· Dining Services is not responsible for lost or stolen items while in the Phillips Dining Hall or Mitchell Student Center.

· Help us be good stewards of our resources. You are welcome to additional portions in the main dining hall, but help keep waste to a minimum.

· Dishes or utensils may not be taken from the dining hall. You may take one piece of fruit with you for a knowledge boost.

· All dishes should be returned to the dish return area when you are finished eating.




Disability Services

Cumberland University welcomes students with disabilities and is committed to meeting their needs based on providing reasonable accommodations. Students with disabilities who would like to receive accommodations should request a meeting with the Coordinator of Disability Services upon enrollment at the University. The Coordinator of Disability Services is assisted by faculty members and Academic Affairs Office personnel in ensuring that appropriate services are available.  Documentation of disability is required before services may be rendered.  For more information, the Coordinator of Disability Services can be reached in Labry Hall 225 or by calling 547-1397.



Diversity Statement

Cumberland University staff members are committed to providing a safe, welcoming, and respectful environment for those who seek our services regardless of race, ethnicity, age, gender, religious preference, sexual orientation, and disabilities. We strive to be affirming and to value the dignity and worth of individuals of diverse backgrounds through our contact with all students, staff, faculty, and administrators.



Intramural Sports

CU's intramural program features fun and exciting competition in a variety of sports and activities including softball, basketball, volleyball, dodge ball, flag football, Frisbee golf, and other sports that vary according to the needs of the student body. Men, women and co-ed leagues are available. All students are eligible to participate and should contact the Office of Student Life for more information.



Jimmy Floyd Center

The Jimmy Floyd Family Life Center is a function of the City of Lebanon. Through a partnership between the City of Lebanon and Cumberland, all CU undergraduates have access to the Jimmy Floyd Center during semesters in which they are registered and enrolled in classes at no cost to the student. Graduate students are eligible to pay a fee in order to gain access to the facility. The Jimmy Floyd Family Life Center has many recreational facilities, activities and opportunities.



Lost and Found

Lost and found items should be turned in or claimed at the Security Office, the University Bookstore, or the office of the Vice President for IT, Campus Services, and Security.



Mental Health Crisis Services and Procedures

A mental health crisis is an emotional or behavioral crisis that warrants same-day attention by a mental health professional. This may include, but is not limited to, significant changes in behavior that are not characteristic of a person, the presence of disruptive symptoms that interfere with the responsibilities of daily living, direct or indirect expressions of the intent to harm self or others, or the experience of a trauma.


Mental Health Crisis Procedures


During office hours, students may call the Counseling Center and ask to be scheduled for a crisis appointment. If no one is available or the Counseling Center is closed, the following guidelines apply:

· If a student has attempted suicide, call 911 immediately for assistance.

· If a student is in crisis and no one answers or is available at the Counseling Center, there are three options:

* Call Campus Security for help, who can then call 911 or the CUCC Director.

* Call 911 for assistance.

* Call Wilson County Mobile Crisis at 1-800-704-2651.


Regardless of what time of day or night a crisis occurs, if a student is actively suicidal and/or homicidal, 911 should be called immediately or the student should be transported immediately to the University Medical Center emergency room.




University Parking Decals are only issued to students who are active participants on the main Lebanon campus, McFarland campus, and Mt. Juliet site. Students who do not pay the General Access Fee and/or are not actively involved on these campuses are not issued University Parking Decals.  This includes students who participate totally in online classes or degree programs.


All automobiles parked on campus by students, faculty, or staff must have a valid parking permit.  Student parking permits are good for the academic year only.  The Office of Student Life, upon completion of the registration process, provides student parking permits. Permits are good only for indicated areas.  Parking outside indicated areas is a violation and subject to fine.  Parking is permitted on marked paved or graveled areas only. Parking in front of dumpsters, in fire lanes, or on the grass is strictly prohibited. Vehicles parked in the fire lanes, other unauthorized places, and disabled or abandoned, or vehicles with repetitive violations may be subject to towing or impoundment at the owner’s expense. Parking fines for violations are listed below:


· No visible parking permit [$100.00]

· Failure to obtain a parking permit [$100.00]

· Parked in Handicapped space or area [$100.00] and subject to tow

· Parked in fire lane or area [$50.00] and subject to tow

· Parking in an area that impedes an entrance to or exit from campus [$50.00] and subject to tow

· Vehicle impoundment [$50.00 in addition to standard violation fee]

· Parked in a No Parking space or area [$25.00]

· Parked in a Visitor parking space [$25.00]

· Parked with incorrect decal for area  [$25.00]

· Parked in an area not designated for parking [$25.00]

· Taking up more than one parking space [$25.00]


Further sanctions regarding parking violations may be applied by the Vice President for IT, Campus Services, and Security.  Fines are payable to the Business Office.  Grade reports and transcripts will be held until all fines are paid in full. All towing fees are the responsibility of the owner of the vehicle.  The fine for unpaid citations doubles after 30 days from date of issue.


Parking Lots


Cumberland University has designated parking lots. Lots are labeled “F” for Faculty/Staff, “R” for Residence Halls, or “C” for Commuters.


“C” & “F” lots include:

· Memorial Hall lot

· Spaces and lot behind Dallas Floyd Recreation Center and  Bone Hall

· Area that extends out to and around the Athletic Field House

· Mitchell Student Center and Heydel Fine Arts Center lots


“R” lots include:

· The Residential Quad for South Hall, Edward Potter Hall and the Learning Commons at Mary White Hall lot

· Edward Potter Hall lot

· Justin Potter Hall lot (off South Greenwood)

· Howell E. Jackson Hall lot

· Horace H. Lurton Hall lot


Lots labeled “R” are restricted to residential student parking only.  Overflow parking for faculty, staff and commuter students is located at St. Frances Cabrini Catholic Church at 300 South Tarver Avenue.   The University reserves the right to block off certain areas of parking for special events.



Posting of Signs and Flyers

The posting of signs, flyers, and other advertisements and announcements is an effective means of communication throughout the campus community. All signs and flyers should be posted in a manner that effectively communicates the information yet preserves the aesthetic and structural integrity of the campus. Signs, flyers, and other advertisements and announcements may only be posted on designated bulletin boards. Specifically, signs, flyers and other advertisements and announcements shall not be posted on windows, doors, walls or other surfaces. Signs and flyers not in accordance with this policy will be removed. Should removal reveal damage to the affixed surface, the sponsoring organization or individual shall be liable for any and all necessary repairs. All flyers or posters must be approved and stamped in the Office of Student Life prior to posting anywhere on campus.This policy will help to control solicitation and minimize clutter around campus.  Any flyer posted without the approval of the Office of Student Life will be removed from bulletin boards.  To keep the appearance of our campus clean, please only post fliers on bulletin boards. All signs, flyers, and other advertisements and announcements of organizations and individuals external to the institution must also be approved in writing.



Recycling Program

Cumberland University's recycling program offers students, faculty and staff the opportunity to recycle paper, plastic, ink cartridges, batteries, electronic waste and cardboard at convenient locations located around the University's campus. For more information about the University's recycling program or to learn how you might assist the program, please contact the Associate Vice President for Academic Affairs.



Severe Weather Dismissals

In the event of extreme adverse weather conditions, Cumberland University will be closed and a text alert will be sent.  Every attempt will be made to notify the area radio and television stations when such closings occur. If on-campus classes are cancelled, the student and faculty should assume that off-campus classes will not meet. All students, faculty, and staff are expected to exercise discretion regarding personal safety whether the University is open or closed.


To sign up for CU Alerts, use your cell phone text messaging feature. Create a new message with the word CUALERTS and send it to 41411. The alert system will send a confirmation message back to you. Note that you only have to sign up

for CU Alerts once; there is no need to  sign up for this system each academic year.




Student Complaints or Incidents

Cumberland University strives to maintain quality programs and services. Students who are dissatisfied with University offerings are encouraged to bring issues to the attention of the University personnel responsible for delivering the services with which they are dissatisfied. Students should review relevant sections of University policies that detail complaint and greivance procedures.


Off-Campus Authorities for Complaints

· Complaints relating to quality of education or accreditation requirements shall be referred to the Southern Association of Colleges and Secondary Schools (SACS), (;

· Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate  State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (, and then search for the appropriate division);

· Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (


Student Mail

All resident students will receive their on and off campus mail in the mailboxes located in the Student Center. Mail boxes are available to commuters by request. Commuting students will be contacted through the United States Postal Service by the University. It is imperative that the University has a correct mailing address for commuting students. Please make any address correction as soon as possible in the Office of Academic Affairs.


The University Post Office is located on the basement level of the Mitchell Student Center. The office phone number is 615-547-1411. The email address is The Post Office is open Monday-Friday from 8:00am-4:30pm. Residential students may receive and send mail, from both on and off-campus sources, in the box area of the Post Office during posted business hours. Residential students should request a box and pick-up a key from the University Post Master. Mail should be addressed as follows:


Student's Name

Cumberland University

Ext. ####

One Cumberland Square

Lebanon, TN 37087


Please do not list "P.O. Box" as mail recorded in this manner may be delivered to the Lebanon Post Office instead of the University Post Office. Outgoing mail may be posted and mailed from the Post Office in the Mitchell Student Center. The Lebanon branch of the United States Post Office is located four blocks from campus.



Student Organizations

A university degree is complemented by extracurricular activities. Cumberland University subscribes to the philosophy that involvement in campus clubs and organizations leads to a well-rounded student who exhibits skills and other traits desired by employers. Campus clubs and organizations offer opportunities to participate in service projects to practice leadership skills, accomplish goals, make friends, share social occasions, and learn to communicate within a peer group whose members have similar interests. Faculty and staff members may lend their expertise to campus organizations by serving as sponsors and advisors. Information on current campus organizations and how to begin new campus organizations is available from the Director of Student Life. All organizations must have a completed online file in the Student Life Office before being recognized as an organization at Cumberland University. Organizations desiring University approval must complete an Approved Organization Form at the beginning of the Fall semester. Approved Organization Forms may be obtained from the online student life platform. Other basic requirements for approved university organizations include a minimum number of members, a minimum number of community service projects and campus sponsored events to be fulfilled per semester.


Membership in a student organization is a privilege. Some organizations are university-based while others are affiliated with local, state, regional, or national organizations. While the University may regulate on-campus conduct of these organizations, governance of clubs or organizations may be relative to by-laws and regulations of the entity that sponsors/promotes the organization. The University reserves the right to deny any organization on campus which it believes contradicts its mission or has a mission to promote activities which are unlawful or poses a threat to the safety of the University community.


All active members of recognized organizations and clubs are eligible to serve as organizational leaders, officers, or representatives and to participate in University functions. Each student organization has the right to establish membership criteria above that of the University. All organizational events held on campus must have the prior online approval of the Director of Student Life. Organizational Event Forms (OEF) are available from the Office of Student Life. An event may only proceed after the OEF form has been approved through the online system. All event forms must be submitted two weeks before the event date. Any event held without an approved OEF may result in disciplinary action by the Office of Student Life.

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Performance Evaluation
Performance Metrics: Compliance with standard policy and procedure

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Subject Experts
The following may be consulted for additional information.
Dean of Students

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