Students or staff may request services at RUDY WELLNESS CENTER by coming to the office.  Individuals are seen on a first-come, first-served basis during designated office hours with the exception of urgent situations, which are always given priority over other walk-ins.

     At the beginning of the first visit, the client is asked to complete a Patient Registration Form (Appendix A) and Medical History Form (Appendix B). Clients are also asked to read the “Notice of HIPAA Privacy Practices” (Appendix C) and Patient Agreement (Appendix D) provided for them and mark on their Patient Registration form that they have read and understand each of these documents. Staff should confirm that the client has signed the Patient Registration Form.  Staff should also provide a copy of the Client Information Handout (Appendix E) to the new client. The client may ask questions or discuss any concerns that s/he may have.  The Patient Registration Form is scanned into the client’s electronic file and becomes part of a permanent electronic record.

Clients should be made aware that in emergency situations they should call 911and/or go to the University Medical Center in Lebanon, TN.   There are no after-hours options for client services.

Staff

Policy and Procedure Handbook

Staff at Rudy Wellness Center reserves the right to decline services to clients refusing to read and complete the aforementioned documents.

Staff

Policy and Procedure Handbook

Generally, clients who are unlikely to benefit from Rudy Wellness Center services/treatment, or require more intensive monitoring than can reasonably be offered by the Center should be considered for referral.  The student will have the option to see their personal physician or be referred to a local physician in the immediate area (see Appendix F for a list of Referral Criteria).  

No one criteria will be used for the referral of a client, but a combination of the risk factors listed in Referral Criteria (Appendix E) will be used to suggest whether a client will be better served by a referral.  If a client presents with a number of the risk factors, referral based on sound clinical judgment and consultation with other staff should be considered.  It is important to remember that providing intake evaluation, forming a clinical decision believed to be in the best interest of the client, and making a referral is the provision of service, not a refusal of service.

Clinical assessment through extended intake may be necessary to gather sufficient information to make a decision regarding treatment recommendations.  If a student fits several of the above criteria, careful assessment of the potential benefit from the Center’s services should be completed before ongoing treatment is offered.  It is important to be mindful that it becomes much more difficult to limit services (which the client may not be benefiting from) once s/he has started receiving on-going services.  

Staff

Policy and Procedure Handbook