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General Description
Requirements
Policy Provisions
Performance Evaluation
Subject Experts
Laptop PC Repair Policy
Policy

Document Number: INFOTECH--110 Revision #: 1.0
Document Owner: Executive VP Date Last Updated: 08/17/2012
Primary Author: Director of Information Technology Status: Approved
Date Originally Created: 07/31/2012

General Description
Description:

Information about the University' PC repair policy.


Purpose:

Delineation of policy.


Scope:

All faculty, staff, students, and administrators


Responsibility: Director of IT
VP of Business and Finance

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Requirements
Relevant Knowledge: In order to comply with this policy you should know:
Current University policy

Terms and Definitions: Additional training

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Policy Provisions
1.

Laptop PC Repairs


Because of liability issues, Cumberland University does not offer repair or maintenance services for student-owned equipment. We can offer assistance for the following two items ONLY:

1. You are having trouble connecting to any of our services (Blackboard, student email system, etc.)

1. You are unable to connect to the campus wireless network (or wired network in the residence halls)

If your laptop or PC is out of warranty, we can refer you to a reputable local repair shop. See the Office of Information Technology for contact information.

If you are using a Lab or Library PC, you can print to nearby printers. Print quantity is monitored by the Business Office and you may be warned if the usage on your account is excessive. The billing office may start charging for paper usage if excessive use continues after a warning has been issued.

 


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Performance Evaluation
Performance Metrics: Compliance with standard policy and procedure

Consequences: Further training

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Subject Experts
The following may be consulted for additional information.
Director of Information Technology

VP of Business and Finance

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