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General Description
Requirements
Policy Provisions
Performance Evaluation
Subject Experts
Complaints
Policy

Document Number: INFOTECH--106 Revision #: 1.0
Document Owner: Executive VP Date Last Updated: 08/17/2012
Primary Author: Director of Information Technology Status: Approved
Date Originally Created: 11/15/2011

General Description
Description:

Information about complaints relative to information technology


Scope:

Administration, Employees, Students


Responsibility: Director of IT
VP of Business and Finance

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Requirements
Relevant Knowledge: In order to comply with this policy you should know:
State statutes
Standards of good practice
Standard company policies
Current University policy

Terms and Definitions: Additional training

Corrective Action

Loss of privilege, general

Suspension

Termination

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Policy Provisions
1.

Complaints


In the event an individual has reason to believe of the existence of a violation of this policy, or has a grievance with respect to their use of the Cumberland University network on the basis of this policy, he or she should submit a written complaint detailing the grievance to the Director of IT who will investigate the claim.  If the claim involves another user, the Director of IT will provide any user against whom a complaint has been made (including any user who the Director of IT suspects has violated this policy) with written notice of the alleged violation and an opportunity to present an explanation to IT.  The Director of IT will provide the complainant with a written decision on the complaint within thirty (30) days of completing the investigation.  Findings that a user has violated the terms of this policy will be forwarded to the appropriate Office (i.e., Office of Student Life, Office of Human Resources, or the user’s supervisor) and, in addition to the removal of any user’s computer privileges, additional discipline may be imposed for violation of the Student Handbook, the Faculty Handbook or Employee Handbook.

 


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Performance Evaluation
Performance Metrics: Compliance with standard policy and procedure

Consequences: Expulsion
Further training
Loss of privileges
Suspension
Suspension-student

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Subject Experts
The following may be consulted for additional information.
Director of Information Technology

Executive VP

VP of Business and Finance

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