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General Description
Requirements
Policy Provisions
Performance Evaluation
Subject Experts
Computer Services--Policy on Computer Purchase, Repair, and Maintenance
Policy

Document Number: HR--153 Revision #: 1.0
Document Owner: Executive VP Date Last Updated: 08/17/2012
Primary Author: Director of Information Technology Status: Approved
Date Originally Created: 01/17/2012

General Description
Description:

Information about computer purchases, repairs, and maintenance relative to HR policy.


Purpose:

Delineation of policy.


Scope:

All faculty, staff, students, and administrators


Responsibility: Director of IT
Human Resources
VP of Business and Finance

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Requirements
Relevant Knowledge: In order to comply with this policy you should know:
Current University policy

Terms and Definitions: Additional training

Corrective Action

Loss of privilege, general

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Policy Provisions
1.

Policy on Computer Purchase, Repair, and Maintenance


The Information Technology Department (IT), under the direction of the Director of IT, in consultation with the University administration, is tasked with the responsibility of total management of the computer/technology resources of the University.

 

The Director of IT shall determine the "standard“ configuration and specifications for hardware, software, and other IT-related components. Funding for provision of this standard configuration will be provided within the IT Department budget. Purchases beyond the standard configuration will be at the discretion of the I.T. Director and most often will need to be funded by the specific department's budget. In all cases, the IT Director shall be consulted and sign-off on all IT-related purchases of the University.

 

Repair and maintenance of computer/technology resources shall be coordinated by the IT Department. Funding for repair and maintenance will be provided within the IT Department budget and will be based upon maintenance of the standard configuration. Like purchases, repair and maintenance beyond the standard configuration will be at the discretion of the IT Director and most often will need to be funded by the specific department's budget. In all cases, the IT Director shall be consulted and sign-off on all IT-related repair and maintenance of the University.

 

Maintaining and modifying the Cumberland University computer network is a responsibility of the Office of Information Technology. In order to perform maintenance and modification of the Cumberland University computer network, all requests for service on the computer network and related resources must be forwarded to the Office of Information Technology in writing through email. Requests for computer related services must be processed through the online help system referred to as SchoolDude.com. Service requests must include: person requesting work, description and nature of work to be completed, and, date and time of problem. Requests for service will be processed on a priority and receipt basis. Oral requests for service cannot be accommodated due to large volume.

 


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Performance Evaluation
Performance Metrics: Compliance with standard policy and procedure

Consequences: Further training
Loss of privileges

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Subject Experts
The following may be consulted for additional information.
Director of Human Resources

Director of Information Technology

VP of Business and Finance

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